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Policy - Shipping, Returns and Refunds

Payments and shipping

Payments are securely processed by Stripe or/and PayPal. We accept all major debit and credit cards from customers in every country.

All orders are shipping within one business day from Monday to Friday.

We provide FREE USPS Ground shipping for US Mainland.

The shipping cost will be calculated at the checkout for orders originating from Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa.

Returns and refunds policy

How to return

Step 1: Get approved for your refund/exchange. To approve the return, please contact us by email at [email protected]. Please make sure you have purchased the item from our store, and prepare the order confirmation or Stripe/PayPal receipt.

Step 2: We provide you with a return label. Please attach the return label to a box or bag and ship it to our address CROWNPET 17631 Ventura Blvd. Encino, CA, 91316

Step 3: As soon as the returning item has been delivered to us, we process a refund according to the return policy.

Step 4: Depending on your bank transaction processing time, you will receive a money back.

How to exchange

The customer can exchange the product by returning the initially ordered item. Following the instructions above, “How to return.”

When the return process has been initiated, you can place another order for the needed model, color, and size.

Returnable product condition

The product must be in its original, not damaged packaging.

The product must be brand new, not used or damaged.

We accept returns only in shipping boxes or bags. Returned items shipped in the manufacturer package (without shipping box\bag) can be refused or be subject to a fee.


The refunded amount will be returned to the original payment method.

All shipping-related charges are not refundable.

International orders can be returned. The customer is responsible for all shipping fees associated with shipping the item back.

Import broker’s fees or import duties are not refundable.

We are not responsible for any loss or damage during the shipping process.

The customer is responsible for all import and brokerage fees.

Insured shipping has coverage of product costs.

Contact information

Business address

CROWNPET 17631 Ventura Bvld. Encino, CA, 91316

Tel: ‪(818) 351-9910‬

Email: [email protected]

Working hours: M-Fr 10am – 5pm

CrownPet marketplaces storefronts: